NO! Cutting into these harnesses voids warranty on the wiring harness.
YES! Always get pictures of any issue you would like submitted for warranty. Pictures are to be sent to firstname.lastname@example.org
The in-service date is the official date that your unit went into service. Please contact our warranty department if you believe you have a warranty issue that is within the warranty.
Call your warranty representative at 800-827-0132 Extension 313 or 301. Please have your VIN number of the trailer available and any pictures or additional information. Once we have determined that an issue qualifies for warranty, we will get you to a Cottrell Authorized Warranty Repair Facility or to Cottrell. We will then communicate with the facility to ensure any warranty work has been pre-authorized. Work performed at a shop that is NOT a Cottrell Authorized Warranty Repair Facility or that is performed without a preauthorized PO may not be covered.
You can take your unit to your choice of over 100 authorized warranty centers that can assist you or you can have them completed at our facility in Gainesville, GA. For a complete list of authorized warranty repair centers, click here.
Contact a warranty representative at 800-827-0132 Extension 313 or 301. We will begin the claim process and ensure that we follow correct procedures and minimize your downtime. You can also use the “Warranty Claim” feature on the Cottrell Trailers app available in the Apple App Store or Google Play.